OP 302

Quality Management and Process Improvement

3 Unit(s)

This course will focus on business improvement analysis using methods such as: Lean, PDCA, DMAIC, Continuous Improvement, Root Cause Analysis, process mapping, Theory of Constraints, strategic planning economics, forecasting, landed costing, and scheduling to improve any business operations. Advanced tools to improve productivity and reduce cost will be introduced such as: artificial intelligence (AI), Kaizen, value stream mapping, cause and effect analysis, SIPOC, brain storming, Pareto analysis, process improvement reports and more. Students will apply concepts and analysis in practical hands-on assignments to identify and solve problems using selected case studies and work problems. This course uses spreadsheets, statistics, models, and other leading problem solving techniques in interactive exchanges and exercises in a small-group format to gain an understanding of how project teams work in solving complex problems.