BUS 110

Advanced Topics in Salesforce Administration

3 Unit(s)

Building upon Salesforce fundamentals and basic administration/customization skills gained from CRM for Business and Intro to Salesforce Administration, this course will challenge students to utilize increasingly complex Salesforce functionality as a CRM system administrator. Students will learn to customize advanced Salesforce settings and implement a permissions and sharing model to control access to data and records. They will learn how to enable and configure standard Sales and Service Cloud features to support business-specific use cases; deepen their understanding of how to translate business requirements into functional specifications; and configure custom features using Process Automation tools. Students will learn how to use Salesforce tools to improve and maintain data quality. They will also explore and configure advanced analytics capabilities through historical trend reports, joined reports, and dynamic dashboards. Prerequisite(s): BUS 50 and BUS 100.