BUS 100

Introduction to Salesforce Administration

3 Unit(s)

In this course, students will explore the Salesforce fundamentals covered in BUS xx, CRM for Business, from the perspective of a CRM system administrator. They will learn how to conduct the typical job functions of a junior Salesforce administrator, who is responsible for setting up and maintaining an organization’s Salesforce instance. Students will explore Salesforce user management, platform customization, and user interface configuration, then get hands-on practice by translating and fulfilling simulated “feature requests” from business users, managers, and other stakeholders. Students will create a custom app to meet a business-specific use case, and also learn how to customize Salesforce reporting tools to address analytical requests. Prerequisite(s): BUS 50.